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How We Handle Your Account and Rights

Our legal terms set out how mp01881 operates for accounts registered in Indonesia, including how we handle your data, how payments via DANA, OVO, and GoPay are processed, and what applies when you use this platform.

Jurisdiction-Dependent AccessDANA, OVO, GoPay Account ContextData Handled Per PolicyAccount Terms Apply on RegistrationContact Us for Any Legal Query
mp01881 How We Handle Your Account and Rights
LEGAL CONTACT PATHS

Reach Us About Any Policy Matter

If something in our terms is unclear, or if you need to make a formal request about your account data or wallet history, our support team handles legal and policy queries directly. Whether your question relates to your DANA transaction record, an OVO withdrawal dispute, or a data access request, reach us through any of the channels below.

Live Chat Start a live chat session from your account dashboard. Available for account-level legal queries including data requests and transaction disputes via DANA or OVO.
Email Support Send your legal or policy question to our support email. Include your account ID and the nature of your request — data access, correction, or wallet-linked query.
Account Help Centre Our Help Centre contains policy summaries, wallet terms for GoPay and OVO, and step-by-step instructions for submitting a formal data or account request.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We treat your account information with care — not just because it is the right thing to do, but because it is a condition of how we operate. Here is a plain breakdown of four areas that affect you directly: what data we hold, how cookies work on our site, how your account is secured, and how long we keep your records.

Data We Hold We store your registration details, linked wallet references for DANA, OVO, and GoPay, and transaction logs. We keep this only as long as your account is active or law requires.
Cookies and Tracking We use session cookies to keep your account logged in and analytics cookies to understand how the mobile lobby is used. You can manage cookie preferences in your browser settings.
Account Security Accounts are protected by password authentication and OTP verification sent to your registered mobile number. We never ask for your DANA or OVO PIN through any channel.
Retention and Deletion You may request deletion of your personal data by contacting support. We will process requests within the timeframe required by applicable Indonesian data regulation.

Legal Policy Questions Answered

Below are questions we get asked most often about how our legal terms and data policy work. If your question is not here, reach us via live chat or email with your account ID ready.

Access and account conditions depend on local law. Where Indonesian regulations apply to your account or transactions, those rules take precedence over our platform terms.

Yes. Submit a data access request through our support email with your account ID. We will provide a summary of the personal data and wallet references we hold for your account.

Contact our support team and state that you want your account data removed. We process deletion requests in line with applicable data regulation, which may require a retention period before full removal.

We store a wallet reference linked to your account for transaction processing. We do not store your full wallet credentials or PIN. Each provider's own terms also govern how they handle your payment data.

Closing your account triggers a data review. We retain transaction logs for the period required by local regulation, then remove remaining personal details from our active systems.

We notify you via your registered contact details when material changes are made to our terms. Continuing to use your account after a change notification means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.